Alumni Email Changes

I’ve deleted everything in my account and it still shows high usage, and I’ve waited several days for my usage stats to update, but it hasn’t. What can I do?

Rarely, a connected app stores data in a “hidden” location within your Google Drive. You can check for these apps by visiting https://drive.google.com/drive/u/0/settings . If you see anything that looks like it might be holding data you can use the dropdown “OPTIONS” menu on the right to “Delete hidden app data”. Make sure you don’t need the data before choosing this option. After doing so, you should see your storage decrease within a few hours.

I’ve moved all my content or deleted it from my UC Berkeley account, but my usage still shows the older, higher number. What’s wrong?

Sometimes it can take up to 72 hours for Google to update your storage usage statistics. If it still hasn’t updated in a couple of days, please let us know and we will investigate.

How can I move my content to my personal Google Drive myself?

If you want to try moving your content yourself, we recommend using Google Drive for Desktop. This video explains the process. Keep in mind that you will still need to download all native Google files (docs, sheets, slides, etc) manually via Google Drive in the browser so that they are converted to usable Microsoft Office documents. Native Google Drive files cannot be downloaded via Drive for Desktop.

What do I need to do to keep my @berkeley.edu Google account when I graduate?

Current students must wait until they complete their studies or graduate before renewing their @berkeley.edu Google account as an alum. They will be notified as their account enters it's grace period.

All new graduates must complete the following steps before the end of their grace period to avoid any disruptions:

Renew your alumni email account....

I keep seeing "html not found" or "404" when I go to the link provided.

This is a common error when you're already signed into a personal gmail account. Instead of logging out of your personal account, you can open an Incognito Window on Google Chrome or Private Window in Safari/Microsoft Edge/FireFox to access the form: https://sites.google.com/berkeley.edu/alumni-email/home

You should then be asked to login with a Google account in which you'll use your @berkeley.edu account (not @cal.berkeley.edu or any other...

What will happen if I don’t renew my @berkeley.edu Google account as an Alumni?

Alumni with email services before September, 2023 who were asked to renew by April 15, 2024

Alumni can still renew after April 15, but they will not be able to create or add new files and will lose the ability to send or receive email outside of berkeley.edu until they renew. Email sent to alumni who have not renewed will be returned or "bounced" back to the sender with a warning message.

New Alumni who are still in their grace period as a former student

New alumni have until the the end of their grace period to renew their @berkeley.edu...

What is included with Berkeley’s Alumni Email Service?

Berkeley currently allows alumni to renew the active @berkeley.edu Google account they had as a former student, employee, or participant in a prior Alumni Email Service. These accounts will be limited in July 2024 to only allow 5 GB of total storage (including all Gmail, Drive & Photos). More information about the limitations to the @berkeley.edu Google accounts provided to alumni can be found at Alumni Email Changes.

What address do I use to login when I renew?

Enter the email address provided in the To: field of this message to login to Google Enter your CalNet ID and Passphrase when presented with the CalNet Authentication Service page. The part before the @ symbol in the To: field of this message is your CalNet ID You can Reset Passphrase(link is external) if you can no longer remember it. Check the Email(link is external)...

Will the Alumni Email Service cost money and can I buy more storage?

No. Email services for alumni are currently funded by UC Berkeley as a privilege and limited benefit to alumni. There are no charges to alumni for using the alumni email service. All UC Berkeley Google accounts provided to alumni will be limited to 5 GB of total storage.

Alumni can not purchase additional storage or use storage purchased directly from Google with their UC Berkeley Google accounts.

Who is eligible to renew their @berkeley.edu Google account as an Alumni?

Alumni who have an active berkeley.edu email account and an active CalNet ID and passphrase; and/or

Recent graduates (whose grace period ended after September 2023) who are alumni or attendees of full-time UC Berkeley undergraduate or graduate degree programs with more than 12 completed course hours.