Getting Help

Zoom Drop-in/Office Hours

Drop-in hours are currently paused. We'll post here when they're scheduled in the future. In the meantime, if you would like to request a consultation, please email to get started.


The bConnected team is available to lead any of the following workshops for your department/unit/team. Please email with any questions or to schedule a custom workshop for your group.

Google Drive demystified: My Drive, Shared Drives, and Shared with me

  • Understand the three distinct locations in Google Drive and when to use each one
  • Understand how permissions work differently in each Drive location
  • Utilize Drive settings and features to support your workflow, considering best practices

Using Box to collaborate using Google and Microsoft documents

  • Use a SPA or your individual account to set up a folder structure in Box
  • Utilize the seven layers of permissions offered in Box
  • Create, edit, and share Google Docs and Microsoft documents directly from within Box

Departmental/unit content management strategy and best practices

  • Work with your colleagues to take a complete inventory of your shared content and data
  • Utilize an ideation method to organize your data and define your organizational plan
  • Define a strategy, based on best practices, for your department to reorganize and move its data/content and articulate standard operating procedures for onboarding and offboarding

Managing and clearing out email

  • Bulk delete email based upon complex search criteria
  • Use Labels and Filters to organize and clean up your email
  • Establish ongoing processes that work for you to keep your email managed using best practices

  • If you need technical assistance with Google Workspace, please submit a ticket.

  • If you have general questions about the Google service changes including storage limits, but do not need technical assistance, please email

  • If you would like to request a consultation regarding your current storage usage in Google, please email us at

  • If your department would like us to present information about the project, or provide a workshop to help develop your content storage strategy, please email us. We'd be happy to work with you!