Getting Help

Drop-in/Office Hours

We're offering office hours over the summer! If you'd like to chat about your situation or have questions about the Google Cost Reduction project, please join our Zoom Room (UCB login required) at the following days/times:

You will enter the waiting room when you join. Please wait there until we're free to chat with you. More dates will be added each month!


The bConnected team will be offering various open workshops to assist in reducing and moving data/content and developing a organizational strategy for your data. This list will continue to grow with additional workshops, dates & times. You can register for as many as you like. Once you register, we will add you to a Google Calendar event and provide a Zoom link. All times are PST. Register here.

If you are looking for a custom departmental/unit/team workshop for your group instead, please email with any questions. 

Google Drive demystified: My Drive, Shared Drives, and Shared with me

  • Understand the three distinct locations in Google Drive and when to use each one
  • Understand how permissions work differently in each Drive location
  • Utilize Drive settings and features to support your workflow, considering best practices

New dates TBD

Using Box to collaborate using Google and Microsoft documents

  • Use a SPA or your individual account to set up a folder structure in Box
  • Utilize the seven layers of permissions offered in Box
  • Create, edit, and share Google Docs and Microsoft documents directly from within Box

New dates TBD

Departmental/unit content management strategy and best practices

  • Work with your colleagues to take a complete inventory of your shared content and data
  • Utilize an ideation method to organize your data and define your organizational plan
  • Define a strategy, based on best practices, for your department to reorganize and move its data/content and articulate standard operating procedures for onboarding and offboarding

New dates TBD

Managing and clearing out email

  • Bulk delete email based upon complex search criteria
  • Use Labels and Filters to organize and clean up your email
  • Establish ongoing processes that work for you to keep your email managed using best practices

New dates TBD

  • If you need technical assistance with Google Workspace, please submit a ticket.

  • If you have general questions about the Google service changes including storage limits, but do not need technical assistance, please email

  • If you would like to request a consultation regarding your current storage usage in Google, please email us at

  • If your department would like us to present information about the project, or provide a workshop to help develop your content storage strategy, please email us. We'd be happy to work with you!