About Frozen Accounts
If your Google account is frozen it is usually because your total storage across Google Drive, Google Photos and email is above 150 GB. If your account is frozen:
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You cannot upload or add new documents or files to Google Drive
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You cannot edit existing files in Google Drive
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Collaborators cannot edit your files in Google Drive
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You cannot upload new Photos
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Email will continue to function normally, although it's possible large attachments may cause issues
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Nothing will be deleted
If your account is frozen for another reason, such as sending too much email, your entire account, including email, will be disabled.
How do I unfreeze/thaw my account?
If your account is frozen because it is using too much storage (more than 150 GB) there is only one way to thaw it - reduce your storage to below your storage limit, either by removing content or by receiving a temporary storage increase to use during your reduction process. The recommended action is to reduce your Google account's storage consumption to be below 150 GB by removing contents in Drive, or Google Photos, if it's in use. Also be sure to empty your trash, both in Drive and Email.
For support reducing your content:
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Attend Zoom drop-in hours. Or, if you need a one-on-one consultation to help you identify your best options, let us know so we can schedule a meeting.
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Consult with Research IT by emailing research-it-consulting@berkeley.edu
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Consult with the Enterprise Storage team by emailing storageteam@lists.berkeley.edu
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Refer to support materials on our project website, especially:
If your account is frozen for another reason, such as sending too much email, send a ticket to google-storage-project@berkeley.edu