Google Storage Project

Getting Help

Getting Help

If you need any assistance with Google Workspace including reduction techniques, reclaiming ownership of a large number of files, general storage questions, or what you should do next, please contact us.

Faculty, Staff, and Alumni: https://technology.berkeley.edu/contact-us

Students: https://studenttech.berkeley.edu/techsupport

If your department would like us to present information...

Passthrough Pay Option MOU

All Passthrough Pay Option accounts must complete this MOU which uses the DocuSign platform. The MOU will have three signers:

Department/Group Budget Representative

Department/Group Data Manager (ensures content guidelines...

Should I just download my "My Drive" content to my desktop?

While the option to download to a local folder may work for some people, it is a risky endeavor due to security implications and the lack of the ability to restore accidentally deleted files. Data and recovery level classification applies to all institutionally owned data, and retaining sensitive data in laptops or portable drives is not recommended. Files should be stored on services the university officially provides both for security and for the ability to...

When are the new storage limits going to be enforced?

All remaining individual accounts will have a 150 GB limit applied Autumn 2024.

SPAs will need to be within their new limits by Autumn 2024.

Shared Drives will need to be within their new limits by Autumn 2024, or have an Expanded Shared Drive or Pass Through Pay Option agreement in place...

What happens if I go over my individual storage limit?

If your individual account is over the limit Autumn 2024, you will not be able to edit existing documents or upload new items in Google Drive. Email will work normally. No content will be deleted. Once you remove content so that you are below your limit your account will go back to operating normally. You can find more information about the various storage limit banners and notifications in the Knowledge Base.

How will the storage limits work with SPAs and shared drives?

SPAs will need to reduce content in their My Drive space to be below 150 GB by Autumn 2024. Shared Drives that do not have a special arrangement in place will also need to be within 150 GB by Autumn 2024.

What are the storage limits for Berkeley Google accounts?

Storage limits will be applied in multiple phases.

July 5, 2023 All newly created individual accounts will have a 50 GB limit applied All individual accounts with 35 GB of content or less will have a 50 GB limit applied. All individual accounts with 36 - 150 GB of content will have a 150 GB extended limit applied. All individual accounts with more than 150 GB of content will maintain their current limit until Autumn 2024. Autumn, 2024 - all remaining individual accounts will have a 150 GB limit applied. Autumn, 2024 All SPA My Drives...

Are you seeing label warnings on your Google Docs?

Are you seeing a scary WILL BE DELETED warning in Google Drive?

A screenshot with a red button that says will be deleted and a description explaining that the owner is no longer affiliated with the university

The owner of this file has left the university. Their account and contents they own have been scheduled to be deleted. The deletion will generally occur six months after their...

Can a student create a Shared Drive?

No. However, if the student is working on a group project with a Lab or other research group, the faculty member can create the Shared Drive and the team members, including the student, can use it.