Alumni Email Changes

Getting Help

Getting Help

If you need any assistance with Google Workspace including reduction techniques, reclaiming ownership of a large number of files, general storage questions, or what you should do next, please contact us.

Faculty, Staff, and Alumni: https://technology.berkeley.edu/contact-us

Students: https://studenttech.berkeley.edu/techsupport

If your department would like us to present information...

Reduce Google Storage

Check how much storage you are using

To know how much space you are using, go to https://drive.google.com/drive/quota. Your storage usage includes your email, Google Photos, and Drive.

Prevent loss of data or files!

To prevent any unintended loss of your institutional data, we urge you to review the content stored in your Google Drive. Identify any critical documents and follow the steps outlined...

Alumni Email Change Timeline

September 17, 2024 - Final Storage Reduction

September 17th is the final deadline before the content in accounts that are over the 5 GB limit will be subject to deletion.

August 28, 2024 - Alumni who have not renewed will lose access to their accounts

Participants in the Alumni Email Service from before September 2023 who failed to renew will lose access to their alumni email account on August 28, 2024.

August 1, 2024 - Over Limit Accounts will be Limited

Access to alumni accounts that are still above the 5 GB limit will be limited and their...

Alumni Email Changes

Change Timeline September 17, 2024 - Final Storage Reduction

September 17th is the final deadline before the content in accounts that are over the 5 GB limit will be subject to deletion.

August 28, 2024 - Alumni who have not renewed will lose access to their accounts

Participants in the Alumni Email Service from before September 2023 who failed to renew will lose access to their alumni email account on August 28, 2024.

August 1, 2024 - Over Limit Accounts will be Limited

Access to alumni accounts that are still above the 5 GB limit will be...

I’m trying to use Takeout/Transfer and it says it’s not available for my account/institution

Google can get confused when you’re logged into two accounts in the same browser profile. Try initiating the transfer using this URL instead - https://accounts.google.com/AccountChooser?continue=https%3A//takeout.go... which allows you to select your Berkeley account.

Using Google Takeout and Google Transfer

Beginning July 24, 2024 all alumni @berkeley.edu Google accounts will be limited to 5 GB of total storage including Gmail, Google Drive, Photos, etc. Read the announcement about the changes to Berkeley’s Alumni Email Service.

Transfer ownership of files to someone at UC Berkeley

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Are you seeing label warnings on your Google Docs?

Are you seeing a scary WILL BE DELETED warning in Google Drive?

A screenshot with a red button that says will be deleted and a description explaining that the owner is no longer affiliated with the university

The owner of this file has left the university. Their account and contents they own have been scheduled to be deleted. The deletion will generally occur six months after their...

I’m trying to use Google Takeout Transfer and it’s taking a really long time, failing, or not moving all of my content.

Unfortunately, if you are moving more than a small amount of data, it has a higher chance of failure. Since Google doesn't directly support Takeout Transfer, we recommend using VaultMe instead. It is guaranteed to work and has a dedicated support team. You can learn more about VaultMe here - https://www.vaultme.com/edu/ucberkeley

I’m trying to change ownership from my UC Berkeley alumni account to my personal Gmail account, but it says I don’t have permission to transfer ownership outside of the organization. How can I transfer ownership of my files to my personal account?

This is a limitation imposed by Google, so we cannot change this setting. Instead, you need to use Google Takeout, Google Takeout Transfer, or vaultme.com to transfer your content to your personal account. You can also manually download your...

I’ve deleted everything in my account and it still shows high usage, and I’ve waited several days for my usage stats to update, but it hasn’t. What can I do?

Rarely, a connected app stores data in a “hidden” location within your Google Drive. You can check for these apps by visiting https://drive.google.com/drive/u/0/settings . If you see anything that looks like it might be holding data you can use the dropdown “OPTIONS” menu on the right to “Delete hidden app data”. Make sure you don’t need the data before choosing this option. After doing so, you should see your storage decrease within a few hours.