The bConnected team has been working with Google and other universities in response to reports of messages wrongly classified as SPAM. Based on our research, we’ve enabled an additional setting in bMail's (Google) routing configuration that is more compatible with our existing on-premise email systems. We believe this change will reduce the amount of mail being misidentified. We will continue to monitor the situation, and report additional findings to the user community.
In the meantime, here are a few recommended steps to take:
- Check your SPAM folder regularly
- Update your My contacts list in bMail
- Create a filter so that messages from certain senders are never sent to SPAM
- Configure your printer or scanner to authenticate
If you have questions or need help, please contact: bConnected@berkeley.edu