bCourses login issues affecting some users

February 4, 2016

This weekend, a minor configuration change was made to the bCourses-CalNet integration. Unfortunately, this change has resulted in a small number of bCourses users receiving a "Failed to Log In" error message when attempting to access any course or project site.

Most people affected by this error can regain access to bCourses by clearing their browser cache and cookies (making sure to delete all stored data, not just the most recent cache/cookies). However, an extremely small number of bCourses users are reporting that these steps do not resolve their login issues.

Individuals who still cannot access bCourses after clearing their browser cookies and cache can bring their laptop or other device to 44 Dwinelle Hall between 9am-5pm, Monday-Friday, for support from an ETS staff member, or reach out for additional assistance by email (bcourseshelp@berkeley.edu).