How do I create a SPA-owned Box account? To create a SPA owned Box account, you will first need to create a SPA and then use that account to create the associated Box account. Create a SPA first, then create a Box account while logged in with the SPA.
What kind of data is appropriate to be stored in Box? Box is approved for active files and content. Box should not be used for the purposes of backing up or archiving your data.
My data is appropriate to be stored in Box. How can I request a storage quota increase - both individual accounts and SPAs? We want to work with you if you have needs for storage in Box beyond the quota limits. First, please make sure you’ve followed the storage recommendations found here. If you need to request additional storage, please contact us.
How do I transfer data from one Box account to another? You can transfer files/folder ownership between Box accounts by following these instructions. Scroll down to the section "In Box, how do I transfer ownership of content to an organizational or group Box account?" and follow those steps to transfer files in your individual Box account into either SPA accounts. The top level account will be the owner of all the folders and files that are nested below, where usage is calculated against the owner account’s quota.
Box seems to be miscalculating my total storage used. It looks like I’m using more storage than I really am and it’s putting me over my quota. What should I do? Box is aware of this issue. For now, please submit a support ticket with the Service Desk so we can ask Box to recalculate your storage on your behalf.